Refund Policy

Last updated: May 2026

The short version

We want you to be happy with Oaken Mesh. If you're not satisfied with your paid subscription, you can request a full refund within 30 days of purchase — no questions asked.

30-day satisfaction guarantee

All Oaken Mesh paid subscriptions come with a 30-day satisfaction guarantee. If you subscribe and decide Oaken Mesh isn't right for you, request a refund within 30 days of your initial purchase or most recent renewal, and we'll process it in full.

  • Personal ($9.90/month) — refundable within 30 days of any charge
  • Pro ($24.90/month) — refundable within 30 days of any charge

Free tier

Oaken Mesh offers a free tier at no cost. Since there is no charge for the free tier, no refund is applicable. You can use it indefinitely without providing payment information.

How to request a refund

You can request a refund in two ways:

  • Email us at support@oakenmesh.com with your receipt or transaction ID. We'll process your request within 2 business days.
  • Paddle customer portal — you can manage your subscription and request a refund directly through the Paddle customer portal. You'll find a link to the portal in your purchase confirmation email.

After your refund

Once a refund is processed:

  • Access to paid features is revoked immediately
  • Your subscription is cancelled and will not renew
  • Your account reverts to the free tier
  • Your mesh network configuration is preserved — nothing is deleted

Payment processing

Payments are processed by Paddle.com, our Merchant of Record. Paddle handles all billing, payment processing, tax compliance, and refund disbursements on our behalf. Refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or payment provider.

Refunds after 30 days

If more than 30 days have passed since your charge, we evaluate refund requests on a case-by-case basis. We understand that circumstances vary, and we'll do our best to find a fair resolution. Contact us at support@oakenmesh.com, and we'll work with you.

Cancellation

You can cancel your subscription at any time. Cancellation stops future charges but does not trigger an automatic refund. You keep paid access until the end of your current billing period. To cancel, use the Paddle customer portal (link in your confirmation email).

Governing law

This refund policy is governed by the laws of the Hong Kong Special Administrative Region, consistent with our Terms of Service.

Contact

Questions about refunds? Reach out at support@oakenmesh.com.

Inspirify Limited
Hong Kong